1. Overview
DrawPic ("we", "us") is committed to providing high-quality AI image generation services. This policy describes when and how you may request a refund. All payments are processed by Dodo Payments as the Merchant of Record.
2. Refund Window
You may request a refund within 7 calendar days of purchase. Purchases older than 7 days are non-refundable, except as described in Section 5.
3. Refundable Amount
Refund amount is calculated based on the proportion of unused credits:
- Fully unused: full refund.
- Partially used: prorated refund based on remaining credits.
- Fully consumed: not refundable.
Example: You purchase 600 credits and use 100. Refund = (500 / 600) × amount paid.
4. How to Request
Email ray5197@foxmail.com with:
- Your registered account email
- Order ID or payment email
- Reason for the refund (optional but helps us improve)
We will reply within 2 business days. Once approved, Dodo Payments will return funds to the original payment method within 5–10 business days.
5. Exceptions
The following are eligible for refund even after 7 days:
- Credits deducted but image generation failed due to platform error (auto-refunded, no action required).
- Unauthorized charges or fraud — contact us immediately and file a dispute with your card issuer.
6. Non-Refundable
- Credits already consumed.
- Purchases on accounts suspended for violating the Terms of Service.
- Purchases older than 7 days not covered by Section 5.
7. Contact
For questions about this policy, contact ray5197@foxmail.com.